Effective Date: 8 July 2026

At Swamul, a brand of Shreeji Trading Co., we strive to ensure that every order reaches our customers in excellent condition. Since our products include incense sticks, dhoop, fragrances, and puja essentials, we maintain strict quality standards.

Please read this Refund & Cancellation Policy carefully before placing an order.

1. Order Cancellation

Customers may cancel an order only before it has been dispatched from our warehouse.

Once an order has been dispatched, cancellation requests cannot be accepted.

To request an order cancellation, please contact our customer support team as soon as possible through:

Email: shreejitradingco.stc@gmail.com

Phone / WhatsApp: +91 98670 84139

Cancellation requests are processed during our customer support hours:

Monday to Saturday

10:00 AM – 6:00 PM

2. Return Policy

Swamul does not accept returns once an order has been delivered.

As our products are personal-use and aromatic products, we do not permit returns due to:

Change of mind
Personal preference
Fragrance preference
Incorrect product ordered by the customer
No longer required
Minor packaging variations

We encourage customers to carefully review product descriptions before placing an order.

3. Eligible Refund Cases

Refunds may be considered only under the following circumstances:

a) Damaged Product

If you receive a product that is physically damaged during transit.

b) Incorrect Product Delivered

If the product delivered is different from the one ordered.

c) Missing Product

If any product listed in your order is missing from the package.

4. Reporting an Issue

To help us investigate your request promptly, customers must notify us within 48 hours of receiving the order.

Please email us with:

Order Number
Customer Name
Contact Number
Description of the issue
Clear photographs of:
- The outer packaging
- Shipping label
- Product received
- Damaged area (if applicable)

Failure to report the issue within the specified time may result in the request being declined.

5. Refund Approval

Each request is reviewed individually by our customer support team.

Swamul reserves the right to:

Request additional information or photographs.
Reject claims where sufficient evidence is not provided.
Decline claims that do not satisfy the conditions outlined in this policy.

The decision of Swamul regarding refund eligibility shall be final.

6. Refund Process

Once your refund request has been approved:

Refunds will be initiated to the original payment method used during purchase.
Processing of the refund will be initiated promptly after approval.
The credited amount may take approximately 5–7 business days, or longer depending on your bank, card issuer, UPI provider, or payment gateway.

For Cash on Delivery (if offered in the future), refunds may be processed through bank transfer after verification.

7. Non-Refundable Situations

Refunds will generally not be issued for:

Incorrect shipping address provided by the customer.
Failed delivery due to customer unavailability.
Refusal to accept delivery.
Delay caused by courier companies beyond our reasonable control.
Minor differences in colour or packaging.
Personal dislike of fragrance or aroma.
Products that have been opened, used, or tampered with after delivery.
Requests made after the reporting period.

8. Fraud Prevention

To protect our customers and business, Swamul reserves the right to refuse refund requests in cases involving suspected fraud, abuse of our refund policy, or repeated unreasonable claims.

9. Changes to this Policy

Swamul reserves the right to amend or modify this Refund & Cancellation Policy at any time without prior notice.

Any updates will be published on this page and become effective immediately upon posting.

10. Contact Us

For any questions regarding cancellations or refunds, please contact us:

Swamul

A Brand of Shreeji Trading Co.