Effective Date: 8 July 2026
At Swamul, a brand of Shreeji Trading Co., we are committed to delivering your orders safely and efficiently across India. This Shipping & Delivery Policy outlines our order processing, shipping charges, estimated delivery timelines, and other important information.
By placing an order on https://swamul.in, you agree to the terms set out in this policy.
1. Order Processing
- Orders are processed within 24–48 business hours after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working business day.
- During festivals, promotional events, or periods of high order volume, processing times may be slightly longer. Customers will be notified if there are significant delays.
2. Shipping Coverage
Currently, Swamul delivers products across India only.
At this time, we do not offer international shipping.
3. Shipping Charges
Our shipping charges are as follows:
- Free Shipping on orders above ₹350
- Flat Shipping Charge of ₹75 on orders below ₹350
Any applicable shipping charges will be displayed during checkout before payment.
4. Estimated Delivery Time
After dispatch, orders are generally delivered within:
3–7 business days, depending on the delivery location and courier partner.
Please note that delivery timelines are estimates and may vary due to:
- Remote delivery locations
- Weather conditions
- Public holidays
- Festivals
- Courier partner delays
- Natural disasters or other unforeseen circumstances
5. Order Tracking
Once your order has been dispatched, you will receive shipping confirmation and tracking details (where available) via your registered email address, mobile number, or WhatsApp.
You can use the tracking information provided to monitor your shipment until delivery.
6. Delivery Attempts
Our courier partners will generally make multiple delivery attempts.
If delivery cannot be completed because:
- The customer is unavailable,
- The shipping address is incorrect or incomplete,
- The customer refuses to accept delivery,
the order may be returned to us. Additional shipping charges may apply for re-dispatch of the order.
7. Delivery Address
Customers are responsible for providing complete and accurate shipping information at the time of placing an order.
Swamul shall not be responsible for delays or failed deliveries resulting from:
- Incorrect address details
- Incorrect PIN code
- Incorrect contact number
- Incomplete delivery information
8. Damaged or Tampered Packages
If your package appears damaged, tampered with, or opened before delivery, we recommend:
- Refusing to accept the package, where possible.
- Taking clear photographs of the package.
- Contacting our customer support immediately.
Any such issues should be reported within 48 hours of delivery along with supporting photographs.
9. Delayed Deliveries
While we make every effort to ensure timely deliveries, Swamul is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Extreme weather conditions
- Government restrictions
- Transportation disruptions
- Courier operational issues
- Public holidays
- Force majeure events
10. Undeliverable Orders
Orders returned to us due to incorrect shipping details or repeated unsuccessful delivery attempts may be cancelled.
In such cases:
- Shipping charges (where applicable) may not be refundable.
- Re-dispatch may require payment of additional shipping charges.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Swamul
A Brand of Shreeji Trading Co.
Email: shreejitradingco.stc@gmail.com
Phone / WhatsApp: +91 98670 84139
Customer Support Hours
Monday to Saturday
10:00 AM – 6:00 PM