Effective Date: 8 July 2026
Welcome to Swamul, a brand owned and operated by Shreeji Trading Co. These Terms & Conditions (“Terms”) govern your access to and use of https://swamul.in (“Website”), including the purchase of products offered on the Website.
By accessing, browsing, or placing an order on this Website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using the Website.
1. About Us
Swamul is a brand of Shreeji Trading Co., a proprietorship engaged in the sale of incense sticks, dhoop, puja essentials, fragrances, and related products across India.
2. Eligibility
By using this Website, you confirm that:
- You are at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian.
- The information provided by you is accurate and complete.
- You are legally capable of entering into binding contracts under applicable Indian laws.
3. Products
We strive to ensure that all product descriptions, specifications, pricing, and images displayed on the Website are accurate.
However:
- Product colours may vary depending on your screen settings.
- Packaging may differ slightly from the images displayed.
- Handmade or naturally sourced products may have minor variations.
- Product availability is subject to stock.
Swamul reserves the right to discontinue or modify any product without prior notice.
4. Pricing
All prices displayed on the Website are in Indian Rupees (INR).
Applicable taxes, if any, will be charged as required under law.
Swamul reserves the right to:
- Change product prices without prior notice.
- Correct pricing errors.
- Cancel orders arising due to incorrect pricing caused by technical or human errors.
5. Orders
An order placed on the Website constitutes an offer to purchase.
Your order is considered accepted only after:
- Successful payment (where applicable), and
- Confirmation by Swamul.
We reserve the right to refuse or cancel any order due to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Incorrect customer information
- Any other legitimate business reason
If payment has already been received for a cancelled order, the amount will be refunded using the original payment method.
6. Payment
Payments are processed securely through authorised payment partners including Razorpay.
Swamul does not store your complete payment credentials.
Accepted payment methods may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Other payment options made available during checkout
7. Shipping
Orders are generally processed within 24–48 business hours.
Delivery across India is typically completed within 3–7 business days, depending on the destination and courier partner.
Shipping charges:
- Free Shipping on orders above ₹350
- Flat Shipping Charge of ₹75 for orders below ₹350
Delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, natural disasters, public holidays, or courier delays.
8. Cancellation
Customers may request cancellation of an order only before it has been dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
To request a cancellation, customers should contact our support team as soon as possible.
9. Returns & Refunds
Swamul does not accept returns once products have been delivered.
Refunds, where applicable, will only be considered in accordance with our Refund & Cancellation Policy, such as in cases involving:
- Damaged products received
- Incorrect products delivered
- Eligible claims approved by Swamul
Approved refunds will be processed to the original payment method. The time taken for the amount to reflect in the customer’s account depends on the respective bank or payment provider.
10. User Responsibilities
You agree not to:
- Use the Website for unlawful purposes.
- Interfere with the security or operation of the Website.
- Upload malicious software or harmful code.
- Attempt unauthorised access to any systems.
- Misuse customer accounts.
- Engage in fraudulent transactions.
11. Intellectual Property
All content available on this Website, including but not limited to:
- Logos
- Product images
- Product descriptions
- Graphics
- Text
- Videos
- Website design
- Trademarks
are the property of Swamul or their respective owners and are protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
12. Limitation of Liability
To the fullest extent permitted by law, Swamul shall not be liable for:
- Indirect or consequential damages
- Loss of profits
- Business interruption
- Loss of data
- Delays caused by third-party logistics providers
- Events beyond reasonable control
Our total liability shall not exceed the value of the product purchased.
13. Indemnity
You agree to indemnify and hold harmless Swamul, Shreeji Trading Co., its proprietor, employees, affiliates, and service providers against any claims, liabilities, losses, damages, costs, or expenses arising from:
- Breach of these Terms.
- Misuse of the Website.
- Violation of applicable laws.
14. Privacy
Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
15. Force Majeure
Swamul shall not be held responsible for delays or failure in performance caused by events beyond reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fire
- Pandemic
- Government restrictions
- Labour disputes
- Power failures
- Internet outages
- Transportation disruptions
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra.
17. Changes to These Terms
Swamul reserves the right to modify these Terms & Conditions at any time without prior notice.
Updated versions will be published on the Website, and continued use of the Website constitutes acceptance of the revised Terms.
18. Contact Us
Swamul
A Brand of Shreeji Trading Co.
Registered Office
Shop No. 8, Sindhi Durg Society,
Opp. Bharat Mata Cinema,
Curry Road,
Mumbai City,
Maharashtra – 400012
Email: shreejitradingco.stc@gmail.com
Phone / WhatsApp: +91 98670 84139
Customer Support Hours
Monday to Saturday
10:00 AM – 6:00 PM